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Thursday February 15th: Lean Six Sigma Performance Metrics



Location: The Millennium Hotel

2040 Walden Avenue

Buffalo, NY 14225

(716) 681-2400


5:30pm – 6:00pm Registration

$25 per ASQ Member

$25 per Non-ASQ Member



Speaker: Michael D. Ford




It has often been said that we cannot manage what we do not measure. But measurement is not in itself sufficient, and we must first ensure that we are measuring the right things. Next we must identify the appropriate standard to benchmark against. Finally, we must initiate corrective action where there are gaps between what was planned for versus the actual results. The facilitator will utilize a combination of slideshow presentation, hands-on individual and team exercises, roundtable discussion and summary Q&A to accomplish the following learning objectives:


* Overcoming barriers to lean implementation

* Identifying traditional metrics that promoted dysfunctional behavior

* Understanding the balanced scorecard (BSC) approach

* Learning a benchmarking approach leading to the adoption of best practices

* How to utilize the Kano Model to respond to the voice-of-the-customer (VOC)

* Discovering the “9 R’s” of the perfect order



Speaker Bio:

Michael D. Ford, CFPIM, CSCP, CLTD, CQA, CRE, CQE, ACPF, CPSM, CSSGB is a Supply Chain Expert with TQM Works Consulting.  He provides innovative solutions, based on 30 years of experience in retail, distribution, manufacturing, and consulting.  His work history includes software implementation, business planning, inventory control, distribution planning, and corporate training.  This includes a broad range of experience from ETO (Engineer to Order) to MTS (Make to Stock), as well as non-profits, service, and Department of Defense.


He has presented at over 300 industry events throughout the U.S., Canada, Japan, Nigeria, S. Africa and Australia, and has provided over 5,000 hours of classroom training, averaging 4.5/5.0 on evaluations. This includes corporate on-site training, college courses and APICS, ASQ and ISM certification classe.


Ford is a 2016 graduate of Binghamton University, earning a M.S. in Industrial & Systems Engineering.  Ford combines his technical expertise with personal skills, to develop a unique “outside the box” approach to life’s challenges.  He is a charismatic speaker who specializes in delivering training that is “edu-taining.”.


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